Refund policy

Returns & Refunds (Australian Consumer Law)

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Reporting Issues

If you believe your Product is faulty or has an issue, please contact us at letsplay@littleexplorersbox.com within seven (7) days of receiving your order. Please include a clear description of the issue and photographic evidence where possible. We will work with you to provide a remedy in line with your consumer rights.

Change of Mind

We do not offer refunds or exchanges for change of mind.